Refund and Returns Policy

Returns Eligibility:

Customers may return tiles within 30 days of purchase if they are unused, in their original packaging, and in resalable condition. A restocking charge of 10% will be applied to returned goods. Tiles that have been installed, damaged, or altered will not be eligible for return.

Return Process:

To initiate a return, customers must contact our customer service team at within 2 working days from delivery. Provide images taken while the items are still on the pallet. We will promptly arrange replacements or issue applicable refunds. They will provide a return form and instructions for returning the product.

Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product. To facilitate the return process, we recommend securely fastening the tiles back onto the original pallet to prevent movement during transit. Taking photographs before and after wrapping the tiles can assist in documenting any potential damage. All returned orders require the completion of a returns form securely attached to the pallet.

Refund Processing:

Once the returned tiles are received and inspected, refunds will be issued to the original form of payment within 7-10 business days. Refunds will be for the purchase price of the product minus any applicable restocking fees. We will not refund the delivery cost you initially paid when placing the order.


We do not offer direct exchanges. Customers wishing to exchange their tiles for a different product must return the original item according to our return policy and place a new order for the desired product.

Special Orders:

Special order tiles, custom-cut tiles, and clearance items may not be eligible for return unless they are damaged or defective.

Non-Returnable Items:

Certain items, such as adhesives, grout, and sealants, may not be eligible for return due to safety and hygiene reasons.

Policy Changes:

We reserve the right to update or modify our return policy at any time. Any changes will be communicated to customers via our website or other appropriate channels.

By making a purchase on our website, customers agree to abide by the terms and conditions outlined in this return policy.