Shipping Policy

Orders over £499.00 qualify for free delivery within the UK, excluding Scottish Highlands and Lowlands.
Delivery time for free shipping orders is 3-4 working days for tiles in stock.
Please note there are tiles we will deliver within 20-25 days working days after placing the order. Please read carefully the tile description before placing an order.

For orders under £499.00, standard delivery is available at a rate of £39.00.
Delivery time for standard shipping orders is 3-4working days, excluding Scottish Highlands and Lowlands.
Please note there are tiles we will deliver within 20-25 days working days after placing the order. Please read carefully the tile description before placing an order.

Tiles will be shrink-wrapped on a pallet and delivered to the ground-level edge of your property (curbside).
The driver cannot assist in bringing the tiles into your property due to insurance purposes.
Orders under 20kg weight will be delivered by a parcel courier.

Delivery charges and timeframes vary for specific postcodes. Deliveries to certain postcodes may take between 5-7 working days.

Delivery vehicles include 7.5 TONNE TRUCK and 18 TONNE TRUCK.
Access to the delivery area should be wide enough, obstacle-free, flat, and have ample turning space.
Customers must advise if there are any parking or time restrictions at the delivery point.

Customers receive a text message on the day of delivery with a 2-hour delivery window.
If there are any changes or delays, customers will receive an update via text.
If there are doubts regarding the condition of the delivery, customers must sign for the goods as “UNCHECKED.”
Availability to accept delivery on the requested date is essential to avoid paying for a redelivery charge.
Due to insurance and safety regulations, delivery personnel cannot transport goods into a customer’s property.
We offer delivery services to most countries worldwide; please email your requirements for international delivery.